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Frequently Asked Questions

Stay Safe Online

Creating a safe online shopping experience is a priority to us. Our Customer Service team is always available if you have any questions.

We'd like to remind you to be vigilant about online scams that can be perpetuated through fraudulent emails, SMS or WhatsApp messages claiming to be sent by CUM Books or our courier companies.

Be vigilant and protect yourself from cybercrime:

  • We will never, under any circumstances, ask you for additional payments or other personal information.
  • Always check the “From” email address, as CUM Books will always contact you using an email address such as online@cumbooks.co.za.
  • Check hyperlinks before clicking, by hovering over each of them and making sure they lead to the website they are supposed to, such as https://cumbooks.co.za.
  • Watch for misspellings and incorrect grammar, both in the sender’s email address and the content itself.
  • Never open any attachments.
  • Be even more careful when the message demonstrates a sense of urgency.

If you have any doubts, please reach out to our customer service team at online@cumbooks.co.za or (086 011 0321) to confirm whether the request is legitimate or not.

FAQs

Shipping

What are the Standard Shipping fees?
  • We charge a flat delivery fee on orders under R500 ZAR.
  1. R75 for Pargo Click & Collect.
  2. R100 for Door to Door Courier Delivery.
  • Free national shipping is available on all orders over R500 (after discounts)

Review our Delivery Information page for more details.

How can I find out what the status is on my order?

You will receive a notification email as soon as your parcel is on its way. Online tracking is available on the website. Track your order.

Alternatively, please contact our Customer Service Team to find out what the Status of your order is (086 011 0321 / online@cumbooks.co.za)

How long do I have to wait before I receive my order?
  • EFT Payments can take up to 72 hours to reflect in our Bank Account
  • After payment is received, the order will be processed by our warehouse team.
  • Items that are in stock will be delivered within 5 - 7 working days, after payment was received.
  • We will notify you should a product no longer be available.

Can I use a P.O Box as my Shipping Address?

We do not deliver to P.O Boxes

  • We offer door-to-door delivery as well as Click & Collect.
  • Parcels can only be delivered to a Physical Address

Can my order be delivered to a CUM Books Branch?
  • Please contact our customer service team on 086 011 0321 or send an email to online@cumbooks.co.za with your request.

Do you ship internationally?
  • Yes, we do ship internationally (outside of South Africa) via DHL.
  • Shipping fees will be calculated at Checkout, based on the total weight of your order.
  • Please review our Delivery Information

Payments

Which payment options are available online?
  • Credit/Debit Card
  • Digital Wallets (Google Pay, Apple Pay & Capitec Pay)
  • EFT (Electron Funds Transfer)
  • Zapper

Once the payment reflects, your order will be processed.

Refunds & Cancelations

How do I change or cancel my order?

Gift Cards

How do I order an online Gift Card?
  1. You will find the Gift Card link on our home page menu or you can click here: Gift Card.
  2. An optional gift message can be added.
  3. After payment is completed, you will receive an order confirmation email.
  4. The Online Gift Card code will be automatically forwarded to you via email.

How do I redeem my online Gift Card?
  1.  Choose the products you want to purchase by clicking the "Add to Cart" button.
  2. Click on "Continue Checkout".
  3. Complete Shipping Information.
  4. Click on "Continue to Payment".
  5. On the right-hand side, enter your Gift Card Code in the "Gift card or discount code" field (be precise and exact).
  6. Click on "Apply".
  7. The amount available on the Gift Card will be deducted from your outstanding order amount.
  8. If your order is less than your Online Gift Card balance, the balance will remain on the Gift Card until you redeem the total amount.
  9. If there is still a balance left, please select the payment method you want to use to pay the outstanding amount.
  10. Click on "Complete Order".

Can Gift Cards be used in-store as well?

Yes, Gift Cards purchased online can be redeemed in-store.

Subscriber Discounts

How do I get my discount code after I've subscribed?
  • A system-generated mail, containing the discount code, will be forwarded to the email address you provided.
  • If you did not receive your email, please contact our customer service team at 086 011 0321, or send an email to online@cumbooks.co.za

How do I use my discount code?
  1. After the desired products have been added to your cart, click on "Continue to Payment".
  2. Enter your unique code in the "Gift Card or Discount Code" field.
  3. Click on "Apply".
  4. The relevant amount/ percentage will be deducted from your outstanding order amount.
  5. If there is still a balance left, please select the payment method you want to use to pay the outstanding amount.
  6. Click on "Complete Order".

Publishing & Retail

How can I get my product listed in CUM Books?

For information, you can send an email to listings@cumbooks.co.za

How do I submit a manuscript for possible publication?

To find out which steps you need to take to submit your manuscript for publication to Christian Art Publishers you can send an email to: submissions@christianart.co.za.